Grace Costa 8 Min Read
Although customer service is a cost center rather than a revenue generator, the quality of customer…
Grace Costa
Steve Brown 14 Min Read
Running a successful software as a service (SaaS) company requires a forward-thinking approach, not only in…
Steve Brown 11 Min Read
Have you ever received a last-minute renewal notification email from a subscription software provider — after…
Jim Dufresne 6 Min Read
If you’ve ever researched customer relationship management (CRM) applications or systems, you’ve likely encountered your fair…
Mike McCann 7 Min Read
Imagine that you’re the co-founder and CEO of a startup that developed an app that makes…
Jim Dufresne 7 Min Read
Many B2B software as a service (SaaS) sales teams find themselves in a difficult position: Their…
Jim Dufresne 7 Min Read
Whether you’re about to implement a customer relationship management (CRM) system for the very first time,…
Jim Dufresne 12 Min Read
If you’ve spent any time working in the software as a service (SaaS) industry, odds are…
Steve Brown 5 Min Read
Congratulations! You’ve made the (in our opinion) wise decision to invest in Salesforce. You’re probably eager…