VennScience Salesforce Consulting Services for the Manufacturing Industry

With extensive experience providing service to the manufacturing industry, VennScience’s team of Salesforce-certified consultants has the skill and expertise to better identify prospects, close more leads, deliver a truly exceptional customer experience, and build stronger customer relationships throughout the entire supply chain.

The State of the Manufacturing Industry
More Meaningful Engagements

As any manufacturer knows, the quality of service your sales representatives provide can make or break the sales process, either turning a prospect into a lead or driving that prospect straight into the competition’s arms. In order to create the highly personalized sales experience customers crave — and to make each customer feel like the only customer — manufacturers need to arm their reps with the knowledge and tools to address each customer’s unique needs, engage in more targeted selling, and discover more meaningful ways to engage with prospects and leads alike at every stage of the sales lifecycle.

Prevent Inaccurate Forecasting

Inaccurate demand forecasting can cause a whole host of issues for manufacturers, including insufficient inventory, excess or obsolete raw materials, and loss of revenue — any one of which can bring production to a grinding halt. For this reason, manufacturers need total visibility into customer buying habits in order to accurately determine customer demand and make pragmatic, well-informed decisions about inventory, parts, materials, and more.

Service That's Just Right

No manufacturer wants to gain a reputation for slow or shoddy service, but that’s exactly what can happen if your service request queue is backed up or you send the wrong field technician for the job. Modern innovations in technology not only enable manufacturers to better manage their service queue, but to identify the right technician for each job and provide them with the relevant equipment history to get the repair done right, the first time.

Discover the Power of Salesforce for Manufacturing

The manufacturing industry has, traditionally, prioritized processes over people. In this new, customer-first era, however, expecting customers to take a backseat to production is a surefire way to lose business, Manufacturers need to dedicate as much attention to strengthening their sales team as they do their assembly line, if not more.

Fortunately, Salesforce for Manufacturing makes this transition easier. This innovative solution leverages cutting-edge relationship management technology to improve the human side of your supply chain, from providing a holistic view of each individual customer via 360-degree customer profiles to identifying ways to expedite the customer service request and response process.

  • Put a spotlight on collaboration. Enable more communication and collaboration between dealers and distributors through the centralized Accelerate Channel Management platform to enhance customer service, marketing, sales, and other essential business processes.
  • Increase your first-time fix rate. The Deliver Intelligent Field Service solution provides field service technicians with real-time information about product usage, warranties, and more so that they can respond to service requests more quickly and efficiently.
  • Transform the purchasing process. With the Streamline Parts Distribution solution, you can develop stronger, longer-lasting customer relationships by tailoring the commerce experience to each customer’s distinct needs and providing total visibility into order fulfillment and supply chain logistics via system integration.

Let’s Talk Salesforce

It's Time to Put Your Customers First

Deploying Salesforce for Manufacturing is the first step towards transforming your manufacturing company into a customer-centric tour de force; working with an exceptional consulting firm to maximize the benefits of your Salesforce instance is the next.

With a combined 40+ years of experience implementing, designing, configuring, optimizing, and troubleshooting Salesforce solutions, the talented technologists and consultants at VennScience are proficient at helping our manufacturing clients craft a best-in-class customer experience. As a Salesforce-certified partner, our expertise enables us to provide our clients with a complete picture of who their customers are, what they want, and how to delight them at every stage of the supply chain.

Meet Our Team 

It All Starts With a Conversation

If you’re looking to partner with a full-service Salesforce consultancy that possesses the knowledge, experience, and skills necessary to see your Salesforce project from start to finish, look no further — VennScience has you covered. We’re here to help.

Our Office

111 Maplewood Ave., Suite E
Portsmouth, NH 03801

Contact Details

603.433.8500

Talk to Us Today